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CUSTOMER CARE

Store Policy

Freshwater live stock has a 3 day guarantee in which we will happily exchange or do a full refund if product is unopened as well as a water test in order to ensure that the fish's' environment had no ill effects on its health

* Water test results that we will be using as our framework, if water levels fall within these ranges we will happily exchange or happily provide a full refund *

Cichlids: Ammonia: 0 ppm

                Nitrite: 0 ppm

                Nitrate:  0-40 ppm

                 pH: 7.5-8.5

Tropical Fish: Ammonia; 0 ppm

                         Nitrite: 0 ppm

                         Nitrate:  0-20 ppm

                         PH: 6.8-7.8

Inverts: Ammonia: 0 ppm

              Nitrite: 0 ppm

               Nitrate:  0-5 ppm

               Calcium: 70-90 mg/L

              pH: 5-8

Coldwater fish: Ammonia: 0 ppm

                            Nitrite: 0 ppm

                           Nitrate: 0-40 ppm

                           pH: 6.8-8.0

 Saltwater live stock has no return policy as we ensure the fish you receive is of the upmost quality in regards to health and longevity, however we acknowledge that sometimes hiccups happen so we are here to help you in any way we can!

* Water test results that we will be using as our framework, if water levels fall within these ranges we will happily exchange or happily provide a full refund *

General Saltwater Aquarium: Ammonia: 0 ppm

                                                    Nitrite:  0-0.2 ppm

                                                    Nitrate: 0-5 ppm (no corals in system)

                                                    Magnesium: 1250-1350 ppm

                                                    pH: 8.0-8.4

Reef Saltwater Aquariums: Ammonia: 0 ppm

                                                Nitrite: 0-0.2 ppm 

                                                 Nitrate: 0-0.25 ppm

                                                 Magnesium: 1350-1450

                                                 pH: 8.0 - 8.4 

Privacy & Safety

We at Bermuda Aquatics Exotic Fish and Ponds ensure our structures are up to code and are safe, however, we strongly encourage our guests not to place their hands within the aquariums as this may prove to be extremely harmful for the livestock as well as having parents kindly ensure that children are not running in the store nor leaning on any of the products. By following such standards we can as a company can focus on providing our customers the best experience possible making their time here truly memorable

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